1. Who we are
FunnelCare LLC ("FunnelCare", "we") makes the FunnelCare Agency Customizer, a tool that changes how HighLevel looks for an agency's clients. This policy covers the Customizer, its editor and dashboard, and this website. FunnelCare is independent and is not affiliated with or endorsed by HighLevel.
2. What we collect
- Your account: your name, email address, agency name and the domains you add, so we can run your account and deliver your design.
- Billing: your plan and payment status. Card details are handled by our payment processor; we don't store full card numbers.
- Your design: the settings you save in the editor (colours, logos, menus, page settings, profiles and login page).
- Client features you turn on: if you connect your own private HighLevel app, we access only the permissions you approve on that app, and only to run the features you switch on (for example Spin & Win, Google Profile Check or client signals).
- Technical data: IP address, browser type, and basic usage and error logs, to keep the service working and secure.
- Messages: what you send us when you ask for support, for example on WhatsApp or by email.
3. What we never touch
The Customizer's design features change how HighLevel looks and what is shown. They don't change your clients' contacts, opportunities, workflows, payments or billing. Client features you turn on use only the app permissions you approve, as described above. You never share your HighLevel password with us: you install the Customizer by pasting two lines into your white label settings, and you can remove them at any time.
4. How we use it
- To provide, maintain and fix the Customizer, including updates after HighLevel changes its pages.
- To run your trial and subscription, and to send account, billing, security and support messages.
- To improve the product using aggregated data that doesn't identify you.
We don't sell your personal information.
5. Who we share it with
We share information only with service providers that help us run FunnelCare (such as hosting, email and payment processing), under agreements that require them to protect it; when the law requires it; or to protect the rights and safety of FunnelCare, our users or others.
6. How long we keep it
We keep your information while your account is active. After you cancel, we delete or anonymise it, except where we must keep records by law (for example invoices).
7. Security
We use reasonable technical and organisational safeguards to protect your information. No system is perfectly secure, but we work to prevent unauthorised access, loss or misuse.
8. Your rights
Depending on where you live, you may have the right to access, correct, export or delete your personal information, or to object to some processing. Contact us and we'll help.
9. Cookies
We use cookies and similar technologies to keep you signed in, remember preferences and understand how the website is used. You can control cookies in your browser; turning them off may stop some features working.
10. Children
FunnelCare is for businesses and is not meant for anyone under 16. We don't knowingly collect children's information.
11. Changes
We may update this policy. We'll post the new version on this page with its date, and tell you about important changes by email or in the dashboard.
12. Contact
Questions about privacy? Message us through the support details on our website or at support.funnelcare.net.